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AlwaysLearning
Joined: 03 May 2013
Posts: 5
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 Posted: Fri May 03, 2013 10:29 pm |
 
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Hello,
I just purchased FFA Mac. Is there a known problem with the HTML editor?
Specifically, I'm not sure if the Image functions are working. When I try to add an image to item description field:
- it appears as a small blue square with a question mark even though I know the src URL is good.
- there doesn't seem to be any way to edit the image
Are these known bugs?
Thanks,
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Tech Support
Joined: 27 Aug 2004
Posts: 2694
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Posted: Mon May 06, 2013 2:51 pm |
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Are you getting an error when you're entering the URL for the image? The reason I ask is that I've just now re-tested this on my end to make sure it works and as long as I don't use an SSL required HTTPS link, the image displays properly.
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_________________
Create RSS Feeds
Audio Recording and Editing
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AlwaysLearning
Joined: 03 May 2013
Posts: 5
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Posted: Mon May 06, 2013 4:53 pm |
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No, I'm not getting an error message. And I'm not using SSL. I'm on a MacBook Pro using OS 10.6.8.
When I click the Image button in the WYSIWYG editor, the image box pops up. When I enter the URL (local or online), nothing appears in the preview window, whether I enter the dimensions or not.
When I click OK, an image placeholder (of the defined size) appears with a small blue box and question mark inside. There seems to be no way to edit an image after it is placed this way, and it doesn't show up on the feed.
There is also no preview image shown under the feed image tab.
Hope this helps,
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Tech Support
Joined: 27 Aug 2004
Posts: 2694
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Posted: Tue May 07, 2013 10:32 am |
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AlwaysLearning
Joined: 03 May 2013
Posts: 5
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Posted: Tue May 07, 2013 10:40 am |
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Tech Support
Joined: 27 Aug 2004
Posts: 2694
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Posted: Tue May 07, 2013 11:04 am |
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When I try to access that image, even in a web browser, I get:
Forbidden
You don't have permission to access /images/thumb-privacy-icon.png on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
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_________________
Create RSS Feeds
Audio Recording and Editing
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AlwaysLearning
Joined: 03 May 2013
Posts: 5
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Posted: Wed May 08, 2013 9:37 am |
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Hello, Tech Support.
After checking with my web host provider, I've discovered that I have hotlink protection enabled on my site. I'm pretty sure that's the root of this problem.
Thank you for your help.
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